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Social engineering manipulates people into revealing access or approving actions, causing compromise; verify requests and enforce least privilege.

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Social engineering is the deliberate manipulation of people into disclosing information, bypassing a control, or performing an action for an attacker. It commonly uses phishing, voice or text messages, impersonation, pretexting, and physical access attempts. In a threat model, the attacker targets trust, urgency, authority, or helpfulness rather than exploiting software directly. Successful deception can expose credentials or personal data, authorize fraudulent payments, enable malware delivery, or provide an initial foothold for account or network compromise.

Effective defenses make sensitive requests independently verifiable and limit the damage of a mistake. Use phishing-resistant multi-factor authentication where practical, least-privilege access, and approval or call-back procedures for payments, password resets, and changes to account or banking details. Staff should have a simple way to report suspected messages without penalty; security teams can then investigate related accounts, messages, and login activity, revoke exposed credentials, and contain follow-on access. Awareness training helps people recognize pretexts, but should reinforce these technical and procedural controls rather than rely on vigilance alone.

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The browser is becoming the operating system for modern work, yet many enterprises still treat it as an extension of network or endpoint security. Keep Aware's 2026 State of Browser Security Report shows 41% of employees used AI web tools while browser-based phishing, extensions, and social engineering drive new security blind spots. [...]

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