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Within the past year, artificial intelligence copilots and agents have quietly permeated the SaaS applications businesses use every day. Tools like Zoom, Slack, Microsoft 365, Salesforce, and ServiceNow now come with built-in AI assistants or agent-like features. Virtually every major SaaS vendor has rushed to embed AI into their offerings
The recent mass-theft of authentication tokens from Salesloft, whose AI chatbot is used by a broad swath of corporate America to convert customer interaction into Salesforce leads, has left many companies racing to invalidate the stolen credentials before hackers can exploit them. Now Google warns the breach goes far beyond access to Salesforce data, noting the hackers responsible also stole valid authentication tokens for hundreds of online services that customers can integrate with Salesloft, including Slack, Google Workspace, Amazon S3, Microsoft Azure, and OpenAI.
Generative AI is not arriving with a bang, it’s slowly creeping into the software that companies already use on a daily basis. Whether it is video conferencing or CRM, vendors are scrambling to integrate AI copilots and assistants into their SaaS applications. Slack can now provide AI summaries of chat threads, Zoom can provide meeting summaries, and office suites such as Microsoft 365 contain