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Scams use deception to steal money, credentials, or sensitive data, making them a cybersecurity risk for individuals and organizations.

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Background for this topic.

Scams are deceptive schemes intended to make people surrender money, credentials, sensitive information, or access. In information security, they commonly use phishing messages, impersonation, fraudulent websites, business-email compromise, fake technical support, or malicious attachments. Their defining feature is manipulation: the attacker creates a credible pretext and pressures the target to act before verifying the request.

Security teams should treat scams as an attack surface spanning email, messaging, telephone calls, social media, and payment workflows. Material risks include account takeover through stolen credentials, unauthorized payments, disclosure of personal or company data, and malware execution from deceptive content. Useful controls include phishing-resistant authentication, secure payment-change procedures with independent verification, filtering and domain protections, user training focused on reporting, and rapid review of suspicious messages or transactions. Incident handling may require revoking sessions, resetting credentials, contacting financial institutions, preserving evidence, and notifying affected parties where applicable.

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When people banking in the United States lose money because their payment card got skimmed at an ATM, gas pump or grocery store checkout terminal, they may face hassles or delays in recovering any lost funds, but they are almost always made whole by their financial institution. Yet, one class of Americans -- those receiving food assistance benefits via state-issued prepaid debit cards -- are particularly exposed to losses from skimming scams, and usually have little recourse to do anything about it.