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As companies adopt AI, many insurance firms are explicitly excluding AI risks, while others are forging ahead to create the right framework. What risks can firms reasonably manage?
The financial services industry has always been at the forefront of technology adoption, but the 2020 pandemic accelerated the widespread of mobile banking apps, chat-based customer service, and other digital tools. Adobe's 2022 FIS Trends Report, for instance, found that more than half of the financial services and insurance firms surveyed experienced a notable increase in digital/mobile