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AI helped send weekly threat signal count from 80 million to 400 billion, then helped response time shrink from two days to 30 minutes Australia’s Commonwealth Bank built its own agentic AI threat hunting tools, because vendors are too slow to develop tools that can cope with emerging AI-powered threats, according to General Manager of Cyber Defence Operations Andrew Pade.…

Bank Info Security 10 months, 3 weeks ago

Australian Bank Backtracks on AI-Led Job Cuts

Country's Largest Lender Bank Offers to Reinstate 45 'Redundant' WorkersCommonwealth Bank of Australia reversed plans to eliminate 45 call center positions after its chatbots failed to reduce customer service volume as promised, forcing the bank to offer overtime to remaining staff while facing union challenges over what may have been disguised outsourcing to India.

Bank Info Security 2 years, 5 months ago

Gen AI Expected to Bring Big Changes to Banking Sector

McKinsey Predicts up to 15% Profit Increase, Gen AI Use in All Areas of BankingBloomberg, JPMC, European Central Bank, Morgan Stanley, NASDAQ, HDFC ERGO and Commonwealth Bank Australia are harnessing gen AI to enhance productivity and customer experience. Gen AI has the potential to reshape job roles, redefine customer interactions and create new business models.